Alexa Knox

Education:

• California State University, Dominguez Hills, Bachelor of Arts in Digital Media (2020)

Professional Experience:

• Lead Intake Specialist: Mass Tort Strategies
• Men’s Department Assistant Manager: Nordstrom

Personal and Professional Goals:

To excel in my role as a Lead Intake Specialist by continuously improving client experience and operational efficiency. I aim to mentor and train my team effectively, fostering a supportive and enthusiastic work environment. Personally, I strive to maintain a balanced life where I can grow both professionally and personally.

Skills and Areas of Expertise:

• Exceptional customer service skills
• Proficiency in Excel, PowerPoint, and Word
• Strategic approach to training and mentoring
• Developed and implemented a system for organizing and tracking client information, enhancing communication and efficiency

Hobbies:

"Photography, digital media creation, and hiking along the California coast."

Background:

Alexa Knox is an accomplished Lead Intake Specialist at Mass Tort Strategies. She holds a Bachelor of Arts in Digital Media from California State University, Dominguez Hills, where she graduated in 2020.

With years of experience assisting potential clients and providing exceptional service, Alexa takes pride in creating positive client experiences. Her professional journey began as a Men’s Department Assistant Manager at Nordstrom, where she honed her customer service skills and developed a strategic approach to training others with enthusiasm.

At Mass Tort Strategies, Alexa has developed and implemented a system for organizing and tracking client information, which has significantly improved communication and efficiency within the team.